My friend and I were impressed with how well kept and friendly the hostel and staff were

My friend and I were impressed with how well kept and friendly the hostel and staff were. The environment is very inclusive and everything we needed was provided. The only problem we encountered,  which was handled very well, was some confusion during check in where I ended up being double charged. I had to call for a refund but the staff handled the situation very maturely and I'm pleased with the outcome despite the mix up. I would stay there again. It ended up being a great place for my friend and I to crash for the night. It's relatively close to a lot of San Francisco, which made walking around the city really convenient.